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Frequently asked questions
What services do you provide?

We offer a comprehensive range of moving services throughout California. Our services include:

  • Residential moves
  • Commercial moves
  • Professional packing services
  • Junk disposal and removal
  • Short-term and long-term storage
Do you have the necessary licenses and insurance?

We are fully licensed and insured to perform moves for both household and office goods across the entire state of California. You can verify this information on our website.

Are the quotes you provide considered binding?

The quote given over the phone or via email, which is prepared without a visual inspection of the goods to be shipped, is not considered binding in terms of the final cost. Essentially, it represents an hourly rate for a specified number of movers on a specific date and provides a general estimate of the hours typically required for similar-sized moves.

While the hourly rate provided in the quote will remain consistent, the actual number of hours necessary for your specific move will be determined upon completion of the job.

For a binding cost estimate, you have the option to arrange a visual inspection of your premises and the items to be moved. This will result in a binding estimate that specifies the exact “Not to exceed” total price for your move.

Are ALL-INCLUSIVE RATES subject to any exceptions?

Our all-inclusive rates encompass a wide range of services, materials, and equipment necessary for the majority of moves. However, there are certain services for which additional charges may apply. These services include:

  • Moving items that weigh 300 pounds or more (each)
  • Disposal of trash and junk items (we ensure proper disposal at designated facilities)
  • Supply of boxes, wardrobes, and other packaging items that may not be returned in a reusable condition at the end of the move, or those which the customer willingly chooses to keep
How is the final cost determined?

For the majority of local moves, typically covering distances under 100 miles, the cost is calculated using an hourly rate. Here’s the formula:

[total actual hours] x [hourly rate] + [services not included in the all-inclusive rate, if any] *

*  It’s important to note that the calculation of “total actual hours” takes into account factors like “double-drive time” and “overtime,” as mandated by state law for all licensed moving companies operating in California. For a more detailed explanation of these terms, please refer to the corresponding questions in the current FAQ section.

Long-distance moves, exceeding 100 miles, are subject to individual quotes, usually offered at a set fixed price.

What is "double-drive time"? Do I pay for it?

“Double drive-time” is a widely recognized term within the moving industry. It’s a regulatory requirement mandated by the California Public Utilities Commission (C.P.U.C.), applying to all licensed moving companies.

The C.P.U.C. has determined a compromise to ensure fairness for both clients and businesses. This compromise excludes the time spent traveling to your initial location and returning to our place of business after the move. However, to cover essential expenses such as the crew’s payroll and associated fees, we apply a double-time rate for the duration between your first and second locations.

This approach guarantees that you are only billed for the driving time that you can observe and confirm as accurate.

What is "overtime"? Do I pay for it?

“Overtime” is defined as any time worked after 8 consecutive hours in a workday, and it is calculated at 1.5 times the regular hourly rate. If time worked is more than 12 consecutive hours in a workday, it is calculated at 2 times the regular hourly rate.

It’s important to note that these overtime rules are not at the discretion of our moving company but are mandated by labor laws.

It’s worth noting that the majority of our moves are completed within 8 hours, ensuring that our customers do not incur additional charges. For larger moves, we recommend considering a bigger moving team. Our experienced sales managers are readily available to provide guidance in this regard.

Is there a minimum charge for a move?

Local moves, which include any relocation within a 100-mile radius, are billed on an hourly basis and are subject to a minimum charge. This minimum charge represents the smallest amount a moving company will invoice for a job, irrespective of the actual time it takes to complete the move.

Typically, the minimum charge for most local moves is set at 3 hours.

How can I reduce the cost of the move?

To reduce the cost of your move, you can consider the following options:

  • Declutter: Before the move, go through your belongings and get rid of items you no longer need. This will reduce the weight and volume of your shipment, potentially lowering the cost.
  • Pack Yourself: If you’re comfortable with it, you can do your packing. Be sure to pack well to prevent damage.
  • Choose the Right Time: Moving during the off-peak season or on weekdays can sometimes result in lower rates. If you can be flexible with your moving dates, you might be able to take advantage of discounted rates.

Remember, the key to reducing your moving costs is planning ahead and making informed choices.

What payment methods do you accept?

We accept cash, debit cards, and credit cards for residential moves. However, please note that we do not accept checks. For commercial moves, we accept company checks and wire transfers as payment options.

What items do you NOT transport?

We do not transport items such as:

  • combustible liquids
  • corrosives
  • explosives
  • flammables
  • compressed gases
  • guns and ammunition
  • perishable goods
  • pets

We strongly advise our customers to personally transport valuable items like:

  • jewelry
  • money
  • precious metals
  • small high-value items

Furthermore, we retain the right to refuse to transport any item that cannot be transported safely.

Can a moving team have lunch? Do I pay for that time?

Our moving teams are comprised of individuals, and moving is a physically demanding profession. During their work, our moving teams are entitled to meal breaks lasting up to 30 minutes for every 5 consecutive hours of work.

It’s important to note that our customers ARE NOT responsible for covering the cost of these meal breaks.

Can a moving team refuse to serve a customer?

Yes, a moving team can refuse to serve a customer under certain circumstances, such as when the move involves items on our list of non-transportable items, safety concerns arise during the move, or when the condition of the premises is unsanitary or poses safety risks.

It’s essential for the safety of our team and the success of your move.

What if a moving team damages my property?

If your property is damaged during the move, please immediately inform our team. We take responsibility for any damages caused by our movers.

While we prioritize the safety of your goods and damages are a rare occurrence, in the rare times they do happen, we aim to compensate for minor damages on the spot. For more significant damage, rest assured that all our operations are insured with coverage of substantial limits.

You can trust us to handle everything, ensuring your peace of mind even in the unlikely event of damage.

Should I tip a moving team? What's a fair amount?

Tipping is not obligatory, but it is a customary practice in the moving industry as a way to show appreciation for a job well done.

We don’t have a policy of requesting tips, but the moving crew greatly values and appreciates them. Tipping is a clear sign of your satisfaction with their service, acknowledging their hard work and efficiency.

Our experience indicates that customers usually tip an average of 10% to 15% of the total bill, which is then distributed among the crew members.

Do you offer incentives for repeat customers?

Certainly! We highly value and appreciate our repeat customers. Our company offers a significant discount for all repeat orders. We believe in building long-term partnerships with our clients, and providing special rates for our returning customers is an integral part of our commitment to establishing lasting relationships.

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